I'm a loser because I contiune to use AOL
Jun. 20th, 2004 10:45 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
muck_a_luckAOL sucks.
I know I have said this before, and it is not a controversial position, but it just can't be said enough.
I want to transfer Husband's saved e-mail to new computer.
1. The instructions on how to do this are not in the AOL help database under either "transfer saved mail" or "saved mail". There is an explanation of how to save mail. Just none about where it goes or how to access it like a normal computer user.
2. I attempted to use chat help. Non-functional this evening. Doesn't even give an error message. Just redirects you to www.aol.com. After this happened several times, I resorted to the 800 number.
3. 800 number uses voice recognition. I hate voice recognition. Though to be fair, this system worked remarkably well. It only misunderstood me once. Thought I said "password" when I actually said "tech support."
4. Got perky tech support woman, and uncharacteristically for me, I reacted with hostility. Possibly because I knew she was going to piss me off as soon as she actually attempted to answer a question. Which she did. She said, "The best way to do it is to e-mail it to yourself." So the wrong answer.
5. I said, "What if it is a really large amount of e-mail." "Well, if it won't let you make an e-mail, you will need to save it to a disk. The best way to do that is to UNINSTALL IT. [emphasis added] Sorry, not unistalling software just because some crazed tech support bitch tells me to. No backup. Just hope it appears when I turn my computer back on again. "Oh, there's no way it will not appear. Just don't unclick any of the boxes during the uninstall procedure." HELLO! So, there is a way, in fact, that I COULD uninstall it. So I said, "What if I am a normal, perfectly competent computer user who just wants to use their file manager to find the file on their C:\ drive and save it to disk." "Oh, in that case you..." WHY, WHY, WHY, was this not the first answer offered????!!!!
6. "So, after I save it to disk, where do I put it on my new computer." "Oh, well, we can't help you with that. We don't deal with the hardware part. Only the part related to AOL software." I took a couple more runs at this question and finally she said, "You will have to call the manufacturer of your new computer." Jesus H. Christ! She thought I needed instructions on how to find the f*&#*%^ D:\ drive. The question was not perfectly phrased, but I don't think I was that unclear! "No, I don't think you understand the question. When I am opening up the disk and looking at my file manager, where on the C:\ drive do I save the transferred file?" "Oh, well..."
OK, everybody, how many freakin' times a day to they answer this stupid question? I know I am not the first AOL user to ever get a new computer and need to transfer mail. And I also believe that these days, AOL users are not all complete morons. I think it's pretty safe to assume that we can find our disk drives with both hands, so to speak. I am really starting to think that perhaps the morons are on the other side of the phone.
And this makes me think of those e-mails that used to circulate in the early 90's about the crazy, bored, malicious tech support guy who would get hapless users to tell him their password, then proceed to destroy their lives.
*shakes head and rolls eyes*
I know I have said this before, and it is not a controversial position, but it just can't be said enough.
I want to transfer Husband's saved e-mail to new computer.
1. The instructions on how to do this are not in the AOL help database under either "transfer saved mail" or "saved mail". There is an explanation of how to save mail. Just none about where it goes or how to access it like a normal computer user.
2. I attempted to use chat help. Non-functional this evening. Doesn't even give an error message. Just redirects you to www.aol.com. After this happened several times, I resorted to the 800 number.
3. 800 number uses voice recognition. I hate voice recognition. Though to be fair, this system worked remarkably well. It only misunderstood me once. Thought I said "password" when I actually said "tech support."
4. Got perky tech support woman, and uncharacteristically for me, I reacted with hostility. Possibly because I knew she was going to piss me off as soon as she actually attempted to answer a question. Which she did. She said, "The best way to do it is to e-mail it to yourself." So the wrong answer.
5. I said, "What if it is a really large amount of e-mail." "Well, if it won't let you make an e-mail, you will need to save it to a disk. The best way to do that is to UNINSTALL IT. [emphasis added] Sorry, not unistalling software just because some crazed tech support bitch tells me to. No backup. Just hope it appears when I turn my computer back on again. "Oh, there's no way it will not appear. Just don't unclick any of the boxes during the uninstall procedure." HELLO! So, there is a way, in fact, that I COULD uninstall it. So I said, "What if I am a normal, perfectly competent computer user who just wants to use their file manager to find the file on their C:\ drive and save it to disk." "Oh, in that case you..." WHY, WHY, WHY, was this not the first answer offered????!!!!
6. "So, after I save it to disk, where do I put it on my new computer." "Oh, well, we can't help you with that. We don't deal with the hardware part. Only the part related to AOL software." I took a couple more runs at this question and finally she said, "You will have to call the manufacturer of your new computer." Jesus H. Christ! She thought I needed instructions on how to find the f*&#*%^ D:\ drive. The question was not perfectly phrased, but I don't think I was that unclear! "No, I don't think you understand the question. When I am opening up the disk and looking at my file manager, where on the C:\ drive do I save the transferred file?" "Oh, well..."
OK, everybody, how many freakin' times a day to they answer this stupid question? I know I am not the first AOL user to ever get a new computer and need to transfer mail. And I also believe that these days, AOL users are not all complete morons. I think it's pretty safe to assume that we can find our disk drives with both hands, so to speak. I am really starting to think that perhaps the morons are on the other side of the phone.
And this makes me think of those e-mails that used to circulate in the early 90's about the crazy, bored, malicious tech support guy who would get hapless users to tell him their password, then proceed to destroy their lives.
*shakes head and rolls eyes*
