PSA: Eastern Auto
May. 13th, 2008 12:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
muck_a_luckI'm pretty sure that Easterns Auto is local to this area, but in case anybody ever in a position to consider buying a car from there...
Cellmate's Boss only buys one kind of car. Over and over. When they want a new car, they go hunting, and find that model in that color at a low mileage in top condition and buy it again. Her Boss is fanatical about getting THIS CAR. So.
Cellmate tracked one down for him. Easterns had it. They arranged for it to be sent to the location down the street from us. Cellmate's Boss and his wife went to look at it. But it wasn't there! Big screw up. But accidents happen. They were disappointed and annoyed, but there you go.
Well.
Cellmate found ANOTHER one. Easterns had that one, too. She called and explained what happend the first time. They arranged to have it sent from the Manassas location to our location. She said, please have the manager call me when it gets there.
The manager called her. He said the car was there. She said, do you mind going out and walking around the car and letting me know the condition, becuase my Boss wants it to be in top condition. The guy puts her on hold for a while and comes back and says he walked around the car and it looks great!
So Cellmate's Boss goes down there.
The car isn't there.
In fact, the car Cellmate found advertised on their website was sold THREE WEEKS BEFORE it was posted on the website!!!! Manager guy says, who told you the car was here?!?! Cellmate's Boss calls her at the office, where Cellmate is unaware. Her boss says, who told you. She said, Manager. He said, What did Manager say? She says, Well, he said he walked around the car and said it looked great! Manager continued to maintain that he remembered no such conversation.
So.
I mean, really.
I know that the people at Easterns who take the calls get $10 for every body that walks in the door and presents one of their promo codes. But dude. Seriously. How stupid.
Not to mention that Cellmate's Boss is a lawyer. *shakes head*
Heh. In an amusing follow up, Cellmate got a quality control phone call. The woman refused to stray from her script.
"How was your experience?"
"This is a joke, right?"
"No."
"It was terrible. The car wasn't there."
"But how was the customer service?"
"This is a joke?!"
"No, really."
"It was terrible! They lied to us!"
"Well, would you recommend us to a friend?"
"I'll let you guess what my answer would be..."
I did suggest that they not forget about contacting the State Corporation Commission about this bait and switch practice.
Really, I was going to use my Fuck Off icon, but it's hard for me to be outraged. I'm just so flabbergasted by the sheer stupidity.
Cellmate's Boss only buys one kind of car. Over and over. When they want a new car, they go hunting, and find that model in that color at a low mileage in top condition and buy it again. Her Boss is fanatical about getting THIS CAR. So.
Cellmate tracked one down for him. Easterns had it. They arranged for it to be sent to the location down the street from us. Cellmate's Boss and his wife went to look at it. But it wasn't there! Big screw up. But accidents happen. They were disappointed and annoyed, but there you go.
Well.
Cellmate found ANOTHER one. Easterns had that one, too. She called and explained what happend the first time. They arranged to have it sent from the Manassas location to our location. She said, please have the manager call me when it gets there.
The manager called her. He said the car was there. She said, do you mind going out and walking around the car and letting me know the condition, becuase my Boss wants it to be in top condition. The guy puts her on hold for a while and comes back and says he walked around the car and it looks great!
So Cellmate's Boss goes down there.
The car isn't there.
In fact, the car Cellmate found advertised on their website was sold THREE WEEKS BEFORE it was posted on the website!!!! Manager guy says, who told you the car was here?!?! Cellmate's Boss calls her at the office, where Cellmate is unaware. Her boss says, who told you. She said, Manager. He said, What did Manager say? She says, Well, he said he walked around the car and said it looked great! Manager continued to maintain that he remembered no such conversation.
So.
I mean, really.
I know that the people at Easterns who take the calls get $10 for every body that walks in the door and presents one of their promo codes. But dude. Seriously. How stupid.
Not to mention that Cellmate's Boss is a lawyer. *shakes head*
Heh. In an amusing follow up, Cellmate got a quality control phone call. The woman refused to stray from her script.
"How was your experience?"
"This is a joke, right?"
"No."
"It was terrible. The car wasn't there."
"But how was the customer service?"
"This is a joke?!"
"No, really."
"It was terrible! They lied to us!"
"Well, would you recommend us to a friend?"
"I'll let you guess what my answer would be..."
I did suggest that they not forget about contacting the State Corporation Commission about this bait and switch practice.
Really, I was going to use my Fuck Off icon, but it's hard for me to be outraged. I'm just so flabbergasted by the sheer stupidity.
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Date: 2008-05-13 10:19 pm (UTC)no subject
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Date: 2008-05-14 01:49 pm (UTC)Good LORD.
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Date: 2008-05-29 06:31 pm (UTC)