Mixed emotions

[muck_a_luck]

Today, while cleaning the spam filter, I found a client e-mail that got sent there by mistake. It contained very legitimate criticisms of the way the drafting of their estate planning documents was handled, and ALL of the problems were clearly attributable to the way I dealt with them and handled my workflow.

I was horribly embarrassed, but the e-mail was directed to The Boss, so I forwarded it to him with the comment, this got caught by the spam filter.

Some clients may have legitimate complaints about me, but NOBODY can ever say that I lack honesty and integrity.

Boss sent them a lovely apology e-mail and copied me. He mentioned that they had used the wrong e-mail address.

They replied to him that they didn't want to use his usual e-mail address to criticize my work, for fear that I would see the criticism and possible delete it before he could see it.

So now, I am embarrassed and chagrined about their legitimate complaints, and indignant and angry that they implied that I was a liar and a cheat.

The irony being, of course, that because they used the wrong e-mail address and I am the only one who cleans the spam filter, the ONLY reason The Boss saw the mail is because *I* forwarded it to him.

This is a very unpleasant mix of emotions. I'm trying to think of it a just desserts, and move on, but I'm not sure it's working.

*scowls*

Comments

[charlietudor.livejournal.com]

What snarkyducky said--and I'd have been sorely tempted to delete that email, myself. You done good. It doesn't feel like it, but you did.

[muck-a-luck.livejournal.com]

The not deleting part is no prob. I would certainly NEVER get between Boss and client communication. It was just so confusing to feel simultaneously guilty and pissed as Hell! :) Over it now. Some good may have come of it, as I pointed out to boss that their criticisms were legit and we agree that I needed some uninterrupted blocks of time in the week to actually DO WORK instead of answering the phone and putting out fires. We'll see how it takes, but I'm hopeful. Poor will clients. Always get screwed over because they don't have deadlines...